 CATEGORIES
OF MEMBERSHIP |
- White Card [ details ] White
Card [ hide ]
The card holder is entitled to receive
a preferred room rate equals to 92% of
the published Best Available Rate.Every
one Yuan spent on qualified room rate
will accumulate 1.0 FX point. FX points
can be used to exchange for a variety
of merchandise published in our website.
FX points will be valid for a maximum
period of two years.
Application
You can purchase at front desk with 38RMB.
White Card
benefits include receiving the preferred
room rate. You will
also earn 498 FX points upon purchase and
enjoy all benefits
immediately, including the preferred room
rate. |
- Platinum Card [ details ] Platinum
Card [ hide ]
The card holder will receive a preferred
room rate of 88% of then published Best
Available Rate. FX points will be accumulated
at a faster rate being 150% of the total
qualifying room rate.
FX points will be valid for a maximum
period of three years.
Application
You can buy the Platinum Card at the front desk with 198RMB.
You will receive 998 points and enjoy all Platinum Card
benefits immediately, including the preferred room rate .
3980 FX points can be used to exchange for a Platinum Card
from White Card and these points will be subtracted from your
account. |
- Black Card [ details ] Black
Card [ hide ]
The card holder will receive a preferred
room rate of 85% of the then Best Available
Rate. FX points will be accumulated at
200% of the total amount spent.
FX points will be valid for a maximum
period of three years.
Application
You can buy the Black Card at the front desk with 498RMB.
You will receive 1298 points and enjoy all Black Card benefits
immediately, including the preferred room rate.
9980 FX points can be used to exchange for a Black Card from
Platinum Card and these points will be subtracted from your
account. |
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HOW TO USE [ details ] HOW
TO USE
[ hide ]
Phone Reservation:
You can make reservation by dialing 24 hours CRO number
800-8200-868 (Toll Free), 400-8200-868 (Mobile Toll Free), or (86-21) 3876 9987
(International).
All you need is to give your membership number, ID number or your mobile phone
number that is registered with us.
Online Reservation:
Please login on www.fxhotels.com and fill
in the reservation form.
E-mail Reservation:
You can make reservation by sending email to cro@fxhotels.com. |
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CHECK-IN [ details ] CHECK-IN
[ hide ]
- Member will receive the relevant
preferred rate and all other benefits
at the time of check in when presenting
membership card.
- If member forget to bring membership
card, member can provide the card number
(or registered mobile phone number)
, name and ID number, you can still
get member price and rewards FX points.
- Each card (any category) can be used
to enjoy the preferred room rate for
a maximum of three rooms; FX points
will only be awarded to the card holder.
Card holder’s guests are not
entitled to the other benefits provided
to members.room rate for a maximum
of three rooms; FX points will only
be awarded to the card holder. Card
holder’s guests are not entitled
to the other benefits provided to members.
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COMPLAINTS OR
SUGGESTIONS [ details ] COMPLAINTS
OR SUGGESTIONS
[ hide ]
- FX points will be given for each
registered complaints or suggestion.
- Logon to www.fxhotels.com customer
feedback section, fill out our customer
satisfaction survey.
- E-mail to cro@fxhotels.com Please
contact our 24 hours CRO number.
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EXCEPTIONS [ details ] EXCEPTIONS
[ hide ]
- Membership of the card is not transferable.
- There is an administration charge
of 50RMB to obtain a replacement card.
- Group rate, long term stay rate and
any rate below our qualifying rate
do not qualify for FX points.
- FX points can not be combined or
grouped together from different membership
card.
- FX points will be lost if not used
within two years (or three years from
Platinum Card or Black Card).
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POINT QUERY & REWARD [ details ] POINT
QUERY & REWARD
[ hide ]
Room discount is only applicable
from our Best Available Rate. Bookings
made from other promotional offers
are not entitled to further discount.
- Only will awards FX points.
- The FX points between two membership
cards can’t
be combined or grouped together.
Deduction:
Points may be deducted for any booking that was not utilized (No shows).
No penalty will apply if the booking is cancelled within the specified
period.
Special Encouragement:
You will be rewarded with 100 FX points for each new member that you introduce
to us.
Benefit Redemption:
- Online shopping via www.fxhotels.com select
among many items.
- Request items from the front desk.
- Please contact our 24 hours CR.
Remark:
- Only card owner can redeem FX Points for gift.
- There might be more than one
item in each merchandise category.
You can select one as you like.
Corresponding
FX points will be deducted from your card then.
- If you choose to use the FX points
to exchange for a complimentary
stay, such stay will not quality
for
additional FX points.
- Pictures and photos are for illustration only. Actual
items received may vary.
- FX points will expire if not used for two years
(or three years for Platinum or Black members) from
the time earned.
- Prior to order gift item, gift
exchange form must be completed
and sent to customer service department.
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