MEMBERSHIP CARD GIFT REDEMPTION
- Gifts redemption, including upgrade membership
card, needs to be applied in advance. Once the gift
is confirmed, it can’t be the canceled or changed.
No tax invoice (‘fa piao’) will be issued
for the provision of the gift;
- The exchanged gifts will be mailed to you on complimentary
within mainland China only.
- The pictures of gift are for reference only. The
actual gift that you receive may vary slightly.
- Please allow one month for your order to be processed.
Maybe slightly longer during holiday periods.
- We require your explicit confirmation for any exchanges
exceeding 29,800. Please fax a copy of your ID card,
membership card number, mail address, postal code,
the recipient, contact telephone and the gift name
you want exchange to our customer service (86-21) 6091 9980. We will process your request upon receipt
of the complete information. We will not be responsible
for any errors due to incorrect or incomplete information
provided.
- Do not receive the gift if it is different from
the actual one or is damaged. Please contact FX Hotel
Customer Service to report the situation. If the
damage is not found in the delivery or the post office,
FX Hotel can’t accept your request of changing
the gift. If you receive a gift that has serious
quality problem, please contact the customer service
within 7 days and arranged for the gift to be returned.
We will not entertain any exchange due to your change
of mind after placing the order.
- If you do not receive the gift within one month
of your request, please contact FX Hotel Customer
Service to get the copy of package list or reference
number of registered letter. Then go to the local
post office to inquire about the whereabouts of package
or registered letter to avoid of any delay.
- Tax Invoice (‘fa piao’) will not be
issued by the hotel free night obtained from your
points. Cancellation of the bookings would require
24 hours notice. Points will not be credited to your
account, however, you are entitled to make another
booking for a future date.
- Gifts on offer may be varied from time to time.
For the latest exchange information please go to www.fxhotels.com or
ask our CRO on cro@fxhotels.com .
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| Below 5000 Points |
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Upgrade to Platinum card.
3980 points |
|
 |
SanDISK USB Flash Disk(8G)
3980 points
|
|
 |
Lock & Lock set.
4980 points |
|
|
